Términos del servicio

1. About FOODSbyme

FOODSbyme is a creator commerce platform operated by FOODSbyme Technologies, a company registered in Nigeria. We connect food creators, customers and delivery fleet partners in the countries where FOODSbyme is available. FOODSbyme is a marketplace operator: we do not prepare food, employ riders, or hold inventory. By using our platform, you agree to these terms.

2. Eligibility and Your Account

You must be at least 18 years old to create an account. By registering, you confirm that the information you provide is accurate and kept up to date. You are responsible for keeping your login credentials confidential and for all activity under your account. If you believe your account has been compromised, contact support@foodsbyme.com immediately. We may suspend or terminate accounts that violate these terms or harm other users or FOODSbyme.

3. For Creators

By selling on FOODSbyme, you confirm and agree that:

• All food is prepared in sanitary conditions and complies with the food-safety laws and regulations of the place where you prepare and sell it.
• Pricing, descriptions, ingredient lists and allergen information are accurate and kept current.
• You hold any registrations, permits, licences or health certifications required to prepare and sell food from your location.
• You will fulfil orders you accept. Persistent cancellations or failure to fulfil confirmed orders will lead to a performance review and may lead to account suspension.
• You grant FOODSbyme a licence to display your profile, images and menu content on the platform and in marketing materials.

FOODSbyme charges a platform commission on each completed order. Current rates are shown in your creator dashboard and may be updated with 14 days’ notice.

4. For Customers

By placing an order, you confirm that:

• The delivery address you provide is accurate and accessible.
• Someone will be available to receive the order at the delivery time.
• You are authorised to use the payment method for the transaction.

Refund and dispute requests must be raised through the in-app resolution centre within the window set out in our Refund and Cancellation Policy. We aim to resolve disputes within 5 business days. Our decision on a dispute does not affect your statutory rights as a consumer.

5. For Fleet Partners

By joining as a fleet partner, you confirm and agree that:

• All vehicles in your fleet are roadworthy, properly maintained, and insured as the law where you operate requires.
• All riders hold any licence their vehicle type requires locally and follow applicable road regulations.
• You will comply with the FOODSbyme Operations Handbook and its service quality standards.
• Your fleet will operate within the area specified in your application and any territory approved later.

Fleet partner earnings, settlement cycles, territory rights and performance standards are governed by the Fleet Partner Agreement, which forms part of these terms for registered fleet partners.

6. Payments and Settlement

Customer transactions are processed by our certified payment partners. By completing a purchase, you authorise the charge to your selected payment method. Prices are shown in the currency the creator sells in. If you pay in a different currency, your bank or card provider may convert the amount and charge its own fees. Creator and fleet partner earnings can be withdrawn on request to a verified bank account. FOODSbyme may withhold settlement in cases of suspected fraud, disputed transactions or confirmed policy violations while they are investigated.

7. Prohibited Conduct

You may not use FOODSbyme to:

• Do anything that violates the law of the country you are in.
• Misrepresent your identity, credentials, or the nature of your business or food products.
• Post false, misleading or defamatory content, reviews or information.
• Interfere with or disrupt the operation, security or integrity of the platform.
• Bypass, undermine or circumvent our payment, settlement or order-routing systems.
• Harvest user data, scrape content, or use automated tools to interact with the platform without authorisation.
• Harass, threaten or harm other users.

Violations may result in immediate account suspension and, where applicable, referral to law enforcement.

8. Intellectual Property

All content on FOODSbyme, including our name, logo, brand mark, design system, code and editorial content, is owned by or licensed to FOODSbyme Technologies. You may not copy, reproduce, distribute or use our intellectual property without express written permission. User-generated content (creator profiles, food images, reviews) remains the property of the user; by posting it, you grant FOODSbyme a non-exclusive licence to display and promote it on the platform.

9. Limitation of Liability

To the maximum extent permitted by applicable law, FOODSbyme is not liable for:

• Food safety issues resulting from a creator’s preparation, storage or handling practices.
• Delivery delays caused by traffic, weather, road conditions or force majeure events.
• Loss of income, profits or business opportunity arising from platform downtime or service changes.
• Indirect, consequential or punitive damages of any kind.

Our total liability to any user for any claim arising out of these terms or the platform is limited to the value of the relevant transaction. Nothing in these terms limits liability that cannot be limited under the law that applies to you.

10. Governing Law and Disputes

These terms are governed by the laws of the Federal Republic of Nigeria. If you use FOODSbyme as a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring a claim in the courts of that country. Otherwise, disputes are subject to the non-exclusive jurisdiction of the Nigerian courts. We will always try to resolve a dispute in good faith before formal proceedings.

11. Changes to These Terms

We may update these terms from time to time. We will notify registered users of material changes by email at least 14 days before they take effect. The date at the top of this page reflects the most recent version.

12. Contact

For questions about these terms: hello@foodsbyme.com FOODSbyme Technologies 42, Oba Yekini Elegushi Rd, Lagos, Nigeria