গোপনীয়তা নীতি

1. Who We Are

FOODSbyme Technologies operates the FOODSbyme platform, including our mobile apps, website and APIs, for users around the world. Our registered office is at 42, Oba Yekini Elegushi Rd, Lagos, Nigeria. We are the data controller for the personal data described in this policy. For privacy questions, contact privacy@foodsbyme.com.

2. Data We Collect

We collect the following categories of personal data:

• Account data — name, email address, phone number, profile photo, and password hash.
• Usage data — pages visited, features used, device identifiers, browser type, and IP address.
• Location data — delivery pickup and drop-off locations provided when placing or fulfilling orders, and the approximate country and city we derive from your IP address to show local information.
• Payment data — we do not store full card numbers. Payments are tokenised and handled by our certified payment partners.
• Creator data — kitchen name and description, menu items, pricing, food images, and bank account details for settlement.
• Fleet partner data — vehicle type, operating area, rider records, and earnings history.
• Communications — messages sent to our support team and any correspondence with FOODSbyme.

3. How We Use Your Data

We use your personal data to:

• Operate the platform — matching orders, processing payments, and coordinating deliveries.
• Communicate with you — order updates, account notifications, support responses, and (where you have agreed) marketing.
• Show you the right local information — your language, currency and local time.
• Improve our service — internal analytics, feature testing, and fraud and abuse prevention.
• Settle payments — calculating and paying out earnings to creators and fleet partners.
• Comply with legal obligations — tax reporting, regulatory requirements, and responding to lawful requests from authorities.

4. Legal Bases for Processing

We process personal data only where the law that applies to you allows it. Depending on where you live, we rely on:

• Contract — processing necessary to provide the services you signed up for.
• Legitimate interests — platform safety, fraud prevention, and service improvement, where our interests are not overridden by your rights.
• Legal obligation — compliance with the tax, consumer-protection and data-protection laws that apply to us.
• Consent — where we ask for your explicit permission, such as for optional marketing. You may withdraw consent at any time.

These bases correspond to those in the Nigeria Data Protection Act 2023, the EU and UK General Data Protection Regulation, and comparable laws in other countries.

5. Who We Share Data With

We share your data only with:

• Payment processors — to authorise and settle transactions.
• Cloud and infrastructure providers — to host and operate the platform securely.
• Delivery fleet partners — limited order details (pickup address, delivery address, order summary) necessary to fulfil your order.
• Analytics providers — aggregated and anonymised data only; no individual user data is sold.
• Legal and regulatory authorities — where required by applicable law or a lawful court order.

We do not sell, rent, or trade your personal data to third parties for their own commercial purposes.

6. International Transfers

FOODSbyme is a global service. Your personal data may be processed in countries other than the one you live in, including Nigeria and the countries where our cloud, payment and support providers operate. When we transfer personal data across borders, we take steps to keep it protected in line with this policy and with the law that applies to you.

7. Data Retention

We retain personal data for as long as your account is active and for seven (7) years after account closure, to meet our tax and regulatory obligations. Order history and transaction records are similarly retained for seven years. Data that is not subject to a legal retention requirement is deleted within 30 days of a verified deletion request.

8. Your Rights

Wherever you live, you can ask us to:

• Access — give you a copy of the personal data we hold about you.
• Correct — fix inaccurate or incomplete data.
• Delete — erase data we are not legally required to keep.
• Object or restrict — stop or limit processing based on legitimate interests, or for marketing.
• Port — give you your data in a structured, machine-readable format.

To exercise any of these rights, email privacy@foodsbyme.com. We respond within 30 days, or sooner where your local law requires it. You can also complain to the data protection authority where you live — for example the Nigeria Data Protection Commission, a supervisory authority in the European Union, or the UK Information Commissioner’s Office.

9. Security

We use industry-standard security measures including encryption in transit (TLS), encryption at rest for sensitive fields, access controls, and regular security reviews. No system is perfectly secure; if you have reason to believe your account has been compromised, contact support@foodsbyme.com immediately.

10. Children

FOODSbyme is for users aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has created an account or given us personal data, email privacy@foodsbyme.com and we will delete it promptly.

11. Changes to This Policy

We will notify registered users of material changes to this policy by email at least 14 days before they take effect. The date at the top of this page always reflects the most recent version.

12. Contact

For any privacy question or request: privacy@foodsbyme.com FOODSbyme Technologies 42, Oba Yekini Elegushi Rd, Lagos, Nigeria